Data Protection & Privacy Policy

This Privacy Policy explains what you can expect from us and what we need from you in relation to your personal data. Please read this carefully as this Privacy Policy is legally binding when you use our Services.

We want you to understand why and how Azeion Pte. Ltd. ("Azeion", "we", "us" and/or "our") collects, uses, discloses and/or processes your Personal Data (as defined below) under Singapore's Personal Data Protection Act 2012 (the "PDPA").

This Privacy Policy ("Policy") applies to you and all Individuals (as defined below) who provide Azeion with Personal Data or whose Personal Data is otherwise collected, used, processed, stored, and/or disclosed by Azeion in connection with and/or for the purposes of its operations as a business concierge coordinating corporate services.

This Policy supplements but does not supersede or replace any previous consent which you may have provided to Azeion, nor does it affect any legal rights that Azeion may have regarding the collection, use, processing, and/or disclosure of any Individual's Personal Data.

Azeion may, from time to time, update this Policy to ensure that it is consistent with our business needs or to accommodate amendments to applicable legal or regulatory requirements. All updates to this Policy will be published online at www.azeion.com (the "Azeion Website"). You shall be deemed to have accepted the Policy as amended by continuing your relationship with Azeion after any amendments have been published on the Azeion Website.

This Policy forms part of the terms and conditions, if any, governing your specific relationship with Azeion ("Terms and Conditions"), and it should be read in conjunction with the Terms and Conditions. In the event of any conflict or inconsistency between the provisions of this Policy and the Terms and Conditions, the provisions of the Terms and Conditions shall prevail to the fullest extent permissible by law.

For the purpose of this Policy, the Data Protection Officer can be reached at:

Azeion Pte. Ltd.
Singapore
Email: [email protected]

Our Principles of Data Protection

Our approach to data protection is built around three key principles. They are at the heart of everything we do relating to personal data.

• Transparency: We take a human approach to how we process personal data by being open, honest, and transparent about what data we collect and how we use it.
• Security: We ensure robust approaches to securing the personal data entrusted to us, using industry-standard measures to protect your information.
• User Control: You have control over your data, and you have the ability to request changes, access, or deletion as permitted under applicable law.

1. Definitions

For the purposes of this Policy:

• "Individual" (or "you") means a natural person, whether living or deceased, and "Individuals" (and "your") shall be construed accordingly;
• "Personal Data" means data that is capable of identifying an Individual, whether on its own or in conjunction with other data accessible to Azeion;
• "Services" means the business concierge and coordination services provided by Azeion, including but not limited to connecting clients with Corporate Service Providers for company incorporation, corporate secretarial, accounting, tax filing, payroll, and immigration services;
• "Corporate Service Provider" or "CSP" means any third-party registered professional or firm with whom Azeion coordinates to deliver corporate services to clients;
• "Platform" means the Azeion website and any digital tools or communication channels used by Azeion to provide its Services.

2. Purposes for Collection, Use, and Disclosure of Personal Data

Azeion will only collect, use, and disclose Personal Data from or related to an Individual that is reasonably considered necessary for the relevant purposes, which may include but are not limited to the following:

• Facilitating Azeion's provision of business concierge and coordination services, including connecting you with appropriate Corporate Service Providers;
• Communicating with you to assist you with your enquiries and to coordinate services on your behalf;
• Sharing relevant information with our partner Corporate Service Providers to enable them to deliver the services you have requested;
• Dealing with administrative matters relating to the services coordinated for you;
• Sending you updates, newsletters, or promotional materials that may be relevant to your business needs (with your consent);
• Conducting internal analysis to improve our services and client experience;
• Complying with applicable laws, regulations, and legal processes;
• Any other purposes that we notify you of at the time of obtaining consent.

3. Collection of Personal Data

Generally, Azeion may collect Personal Data from you in one or more of the following ways:

• Information provided directly: You may provide Personal Data when you contact us via our website, email, phone, or messaging platforms (such as WhatsApp). This may include your full name, email address, phone number, company name, and details about your business needs. You are not obligated to provide Personal Data; however, not doing so may mean we are unable to provide our Services to you.
• Information collected automatically: When you visit our website, certain information may be collected automatically, such as your IP address, browser type, device information, and browsing behaviour. This helps us understand how visitors interact with our website so we can improve your experience.
• Information from third parties: We may receive information about you from our partner Corporate Service Providers or other trusted third parties in connection with the services being coordinated for you.

4. Processing of Personal Data

Azeion processes your Personal Data in accordance with the PDPA. We process data only for the purposes outlined in this Policy and ensure that processing is carried out fairly and lawfully. Where processing is based on consent, we will obtain your consent before collecting and using your Personal Data.

5. Sharing Information with Third Parties

As a business concierge, a core part of our service involves coordinating with Corporate Service Providers on your behalf. This means we may share your Personal Data with our trusted partner network, including but not limited to:

• Registered corporate secretaries, accountants, and tax specialists;
• Our official partner, Sleek (Sleek Tech Pte. Ltd.), for the provision of corporate services;
• Professional service providers engaged to assist with company incorporation, payroll, work pass applications, and related services;
• Government agencies and regulatory bodies where required by law.

We will only share your Personal Data with third parties to the extent necessary to fulfil the services you have requested or as required by law. We require all third-party service providers to handle your data in accordance with applicable data protection laws.

6. Consent

By engaging Azeion's Services, submitting enquiries through our website, or otherwise providing your Personal Data to us, you consent to the collection, use, and disclosure of your Personal Data in accordance with this Policy.

Where Azeion needs to process your Personal Data for purposes not covered by this Policy, we will seek your specific consent before doing so.

7. Request to Withdraw Consent

You may withdraw your consent for the collection, use, and/or disclosure of your Personal Data at any time by contacting us at [email protected].

Please note that withdrawing consent may affect our ability to provide our Services to you. Upon receiving your withdrawal request, we will inform you of the likely consequences, including any impact on ongoing service coordination with our partner Corporate Service Providers.

8. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

9. Security of Personal Data

Azeion takes the security of your Personal Data seriously. We implement appropriate technical and organisational measures to protect your Personal Data against unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks. These measures include secure communication channels, access controls, and regular reviews of our security practices.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your Personal Data, we cannot guarantee its absolute security.

10. Third-Party Websites

Our website may contain links to third-party websites, including those of our partner Corporate Service Providers. These websites have their own privacy policies and practices. Azeion is not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Accuracy of Personal Data

We take reasonable steps to ensure that the Personal Data we hold is accurate, complete, and up to date. We rely on you to inform us of any changes to your Personal Data. If you become aware that any Personal Data we hold about you is inaccurate, please contact us promptly so that we can make the necessary corrections.

12. Access to and Correction of Personal Data

You have the right to request access to your Personal Data held by Azeion and to request corrections to any inaccurate or incomplete data. To make such a request, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with the PDPA.

We may charge a reasonable administrative fee for processing access requests, as permitted under the PDPA.

13. Retention of Data

Azeion retains your Personal Data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. When your Personal Data is no longer needed, we will take reasonable steps to securely destroy or anonymise it.

14. Overseas Transfer

Azeion generally processes and stores Personal Data within Singapore. In the event that we need to transfer your Personal Data to a location outside of Singapore, we will ensure that the recipient provides a standard of protection that is comparable to the protection under the PDPA, and that such transfer complies with applicable data protection laws.

15. Making a Complaint

If you have any concerns or complaints about how we handle your Personal Data, please contact us at [email protected]. We will investigate your complaint and respond to you within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore.

16. Miscellaneous

This Policy shall be governed by and construed in accordance with the laws of the Republic of Singapore. Any dispute arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of Singapore.

If any provision of this Policy is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.